Celiac Disease and Gluten Intolerance Dining Guide

¹ú²ú91ÓÈÎ︣ÀûÔÚÏß¹Û¿´â€™s Hospitality Services does not have allergen-free facilities; however, we are committed to accommodating students with food allergies on a residence or campus meal plan. 

Although we do not have allergen-free facilities and cannot guarantee an allergen-free environment, precautions are taken wherever possible to minimize the risk of exposure.  

We encourage self-responsibility and self-advocacy, and strive to provide the most up-to-date information, and plan effective responses to possible allergic reactions.

Where to Safely Dine on Campus 

Students with celiac disease or gluten intolerance are advised to visit Leonard, Ban Righ, and Jean Royce dining halls, where:

Menu boards identify Health Canada priority allergen information in Contains/May Contain statements.

Chefs are always accessible to review menu ingredients and you can access the Gluten Free Friendly Pantry in each dining hall.

Additional precautions for allergy-friendly meals are managed through:

  • the true balance station (at Leonard or Ban Righ dining halls*), where meals are prepared in a designated area, with recipes that exclude milk, eggs, peanuts, tree nuts, sesame, soy, mustard, shellfish, wheat, and gluten
  • custom-prepared meals with your specific dietary needs in mind

*True balance allergy friendly recipes can be prepared by the Jean Royce Hall chefs, upon request. 

To expedite requested modified meals (ie. gluten free pasta) or additional precautionary measures when preparing your meal, please call the kitchen a minimum of 30 minutes in advance and ask for a chef, otherwise, please expect delays with preparing customized meals. 

Ban Righ dining hall - 613-533-6000 ext. 74567 

Leonard dining hall - 613-533-6000 ext. 74585 

Jean Royce dining hall - 613-533-6000 ext. 74991 

Visit the  page for examples of items available upon request with advanced notice and look for these stickers at food stations: 

No Gluten Cling Example

Gluten Free Friendly Pantry

All campus dining halls provide students with access to self-serve Gluten-Free Friendly Pantries designed for individuals with celiac disease, non-celiac gluten sensitivity or gluten intolerance. The pantry offers a selection of gluten-free breads, cereals, oats, snack foods, a dedicated gluten-free toaster, and a small preparation area. 

Dining Hall Gluten Free Friendly Pantries are not certified gluten-free/allergen-free spaces. Please be mindful, especially in any self-serve areas, of the risk of cross-contamination with gluten and other allergens.  

Leonard and Jean Royce pantries have controlled access with your residence key. All residence students who have completed a Food Allergy and Dietary Need form and identified celiac disease or gluten intolerance will automatically be provided with access.

Lost key/FOB?

Immediately report a lost key/FOB for the Gluten Free Pantry to the Registered Dietitian (dietitian@queensu.ca). Lost residence room/building FOB and/or a room change will require separate action to restore access to the Gluten Free Pantries, in addition to standard Residence policies for lost keys/room change. The Registered Dietitian will facilitate necessary arrangements with the Residence Facilities Control Centre to restore access to the Gluten Free Panty, between Monday-Friday 8:30am-4:00pm.

Please note, changes and/or set up of access may take 1 to 3 business days to process. Where there may be delays, students with prior access can self-identify to a cashier at Leonard or Jean Royce dining hall, who will manually confirm eligible access.

If you have questions or concerns about accessing the pantry, email dietitian@queensu.ca.   

When dining at Ban Righ, Leonard, or Jean Royce Dining Halls:

  • Ask Before You Eat – speak with a chef on site about your safest dining options, ingredient information, or special meal preparation for your dietary needs. 
  • Avoid self-serve options.
    • At entrée stations, ask a chef to plate from backup serving pans from the hot box, away from serving line, where additional risk of cross-contamination may occur.
    • Request self-serve options or additional ingredients (ie. salad bar) from the back-of-house from the chef or manager.
  • Trays are available upon request from a manager or supervisor if you:
    • are dining with severe and/or anaphylactic allergy or celiac disease.
    • have functional limitations associated with a medical disability or a health condition. 
  • Avoid freshly baked goods – request packaged gluten free baked goods or © cookies from a chef/manager.
  • Although dining halls are dine-in only, where required, you may request a true balance EXPRESS to-go meal available from the cashier.
  • You can preview menus in advance here. Be mindful – allergens are only included on in-person menu boards and menu items may be subject to change.
  • Speak with a chef or manager if you cannot find what you are looking for in the Gluten Free Friendly Pantry. Look for the Napkin Talk QR code to provide any feedback.

The Residence Weekly 19 and select campus meal plans include Trade-a-meals (TAMs) and Flex $

Retail food locations present a high risk of allergen cross-contamination. Product selections and verification of ingredients may be subject to change at any time. Please ensure to always "Ask Before You Eat" when dining at any campus location.

  • TAMs can be used in ¹ú²ú91ÓÈÎ︣ÀûÔÚÏß¹Û¿´â€™s-unique proprietary retail food locations (not redeemable in franchise locations, such as Tim Horton’s Booster Juice, etc).
  • TAMs are deducted from your weekly 19 dining hall meal allowance. They are not additional meals.
  • They can be used up to twice a day, for a maximum of 175 times over the academic year. 

Flex $ can be used in any ¹ú²ú91ÓÈÎ︣ÀûÔÚÏß¹Û¿´â€™s-unique proprietary retail food locations or in franchise locations. 

If dining in a retail location: 

  • Always ‘Ask Before You Eat’ – speak with a manager, chef (if available), or supervisor to determine if your dietary needs can be accommodated.
  • Look for packaged gluten free baked goods or © cookies in ¹ú²ú91ÓÈÎ︣ÀûÔÚÏß¹Û¿´â€™s-unique proprietary retail food locations. Please note, availability may be subject to change at any time.

Students’ responsibility:

  • Ask Before You Eat before each meal selection.
  • Inform the Registered Dietitian, as soon as possible, if you are exposed to gluten while dining on campus or have concerns about exposure to gluten while dining on campus.
  • Book a . While you may have been living with your food allergy/dietary needs for some time, meeting with the Dietitian is essential to learn more about the campus dining environment, how to reduce risk, and make informed choices in this new and unique environment, given we do not have allergen-free facilities. Additional support or dietary accommodation is available at any point throughout the year, as needed. Email dietitian@queensu.ca. 
  • Complete the and update, as needed.

Important links:

:  Preview the menu options. Look for true balance offerings. Menu boards with important allergen information are available in-person only. Menu items may be subject to change. Always confirm menu items and allergens in person. 

:  Read the important information included on this page regarding dining safely on campus.  

:  Book before arriving on campus or as close to move in as possible. Meet with the Dietitian again at any time throughout the year.  

:  Learn about our menu identifiers and locations where special diet options are available.